One of the friendliest businesses I have encountered. Thank you for all of your help recovering my vehicle. I do not remember all the names I spoke with Malinda (spelling) was one. I would definitely recommend doing business with this company. Thank you again!
Just make sure you don't leave anything in the car before it gets towed there. Had a Glock 19 stolen from my totaled car after it was taken to Copart. They changed their policy to make it easier to steal your property. Wild place with no accountability. You'd think that in 2025, they'd just have cameras installed with all the thefts happening in the yard. Office staff was very friendly though, would give them 5 stars.
Honestly full of morons. My insurance company towed my totaled car there. They bought the car from me, was very insistent that the title to the car be overnighted to them and a check would be mailed to me. Now they’re telling me that the check was given to the driver and was supposed to be handed to me when the tow truck driver picked up the car. Only problem is they were in possession of the car the whole time so no check was given to a driver. And 3 weeks later no check has even been put in the mail box to be sent to me. To mail something to someone 1. Put it in an envelope, 2. Address envelope to the person, 3. Put stamp on on envelope, 4. Put envelope in mailbox, 5. Raise flag on mailbox
Check in experience of this location compared to lebanon tn is night and day. Those folks should come over here and train for a week in how this should be ran.
The customer service was excellent by the wonder staff they have out there at the tanner location ! Makayla ,Jonia , Jennifer, Jayln , Lakekeitra, Kathie !! Thanks
The staff really goes above and beyond. Visited yesterday due to a first time user issue. They were very patient and knowledgeable. Glad to have this as our closest local office as new co part users. Thank you! The office was even decorated for the season! You can just really tell this is a well organized and well administered location.
Looking for a good car for my wife Crystal Tiawana Harper... I have a private license to buy cars though but always coming there to clear our purchases with Pekolo Auto Sales at Oakwood Avenue NW Huntsville Alabama. Am gonna renew my license very soon.
Absolutely the worst place ever. My car was taken here when it was totaled, when I went to get my belongings out of my car everything was moved or missing, the things that were still there seemed to be drug through the mud the put into a bag wet to sit in my backseat, my house key and cash were missing as well, also the only picture I have of one of my friends that passed away is gone, they are the absolute worst some of the things missing are not replaceable
I forgot my garage door opener in my totaled car. I called Copart and was given all the information I would need to access the car and retrieve the opener. Upon arriving at the Copart office in Tanner, Ms. Lakeitra Boykin was very helpful in confirming my ownership of the car, locating the car, and having someone get my garage door opener for me. Ms. Boykin could not have been more helpful. Please, pass on my thanks to her for a job well done.
This is by far the BEST copart I have ever been to. They are quick and so friendly. They always get me in and out, and feel like family. Again, yard 66 has to be the most efficient copart I have ever been to.
The front half of our transaction on the telephone was efficient and friendly. The experience fell apart quickly when we had face to face customer service. It is important to understand that the folks you sell your car to on the phone are not the same company you interact with in Tanner. On the lot, the customer service was poor, they repeatedly did not do what they said they would do, would not provide a bill of sale without intervention from a manager, and it took me three trips to the lot to actually get my check. I would rather donate my car than have to waste a day driving back and forth to Tanner. This company has a very poor reputation at the DMV in Decatur, and I was told by a clerk there they send people back and forth to Copart in Tanner every day because “the right hand does not know what the left hand is doing.” Steer clear of this place!
Not sure how to rate 0... worst customer service and agree that woman in office was rude and not helpful. Daughters car towed there after totaled. Went there to get belongings and everything had been removed and NOT by us. I would never recommend this company to anyone! This was unacceptable. They need to be held accountable for this!
26 minute wait just to pay for a vehicle and there’s no other customers in the office. The office staff is laterally scraping tape off the counter and said I have to wait in line when there’s no other customers here it’s hilarious.
My vehicle was transferred to copart for insurance purposes while there my stereo system was vandalized, over the course of weeks the general manager and branch manager emailed me telling me i need to contact the insurance company to get them to write a letter stating that copart was at fault. That was fine and copart admitted to it. Few days after copart manager tried to go against everything when they admitted fault and i have proof of everything. Hearing about my experience there has been an on going issue with this place for quite awhile please take caution this place does not care about your vehicle and personal belongings.
Worst customer service I have ever experienced. Their staff will attest that everything is moving along smoothly but the story changes every time I call. This company have been a complete disaster to work with. USAA really needs to reconsider having them as a third party.
Service was ok. I think the lady who helped me was having a bad day. The experience was nothing to brag about. You've got to sign in to the system before you can get service which is a little more complicated than it should be. Out of the past 6 times I've been there 2 of the times the system didn't work properly. I wish they'd go back to the old way of doing it. If it's a COVID thing then I don't see the point of doing it since you're still going inside & having contact with the employees to get your paperwork.
I would not recommend this place to my worst enemy! All they do is give you the run around. None of the employees know what they are doing. No one ever knows what is going on. Worst customer service EVER! Think twice before you do business with them.
Some of the pervious reviews sum up the hard experience my company had to go through with some of the staff members and the manager, a manager that does not bother stepping out of his office to speak to the owner of our company, we're not asking him to come out and treat us for every day work, we had a special case/issue but he kept communicating with us through other copart employees instead, we purchase hundreds of vehicles from copart a month and sell through them too, this location staff is
I came here to get what was left out of my totaled vehicle and everything was thrown in my truck bed to be rained on! It was ruined and the manager didn’t even bother to speak to me! The guy who did was just the messenger and at first admitted fault saying the normally will put every in a truck in the bed but then bag it, but after speaking to his manager then said it could have been the tow truck driver which is bull. Their only solution was to call my insurance and make a claim! Some of that stuff is irreplaceable, I’m so very upset and can’t believe they would treat someone’s belongings this way especially after already dealing with the fact my truck is totaled. This is unacceptable!
My totaled car was taken here by the insurance company. A phone call was great service information to get car papers finished and mailed to them prepaid.
It was great because not only did they meet our needs but the staff was more than anything I could have imagined! They went above and point to meet our needs! We are going through trying times in our lives and they gave us extra
This company is under investigation right now, for having stolen the licence plate off of my totaled car, as well as a very expensive sound system. I don't know how much you can trust them with w/e other services they offer.
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