Copart - Birmingham JunkYard in Hueytown (AL)

Just like other reviews with 1 star, I had my share of the rude and unprofessional customer service agents that answers the phone at this location. My vehicle documents were not found, I was told to ask them to check a specific folder/bin. The first two ladies will give you stupid excuses why they cannot get up from their chair to go check your paperwork, they will hang up on you when you request to speak to a supervisor or a manager. They will ask you to hold, put you on hold for a few seconds and hang up, when you call back they will make excuses why you cannot speak to a supervisor for example no supervisor is available, put you on hold and hang up again. From morning to when they close supervisor is never available. I called the third time and Andrew who works out of a sublot is another unprofessional customer service that works in the title department, they will put notes in your account so the next agent who answers the phone will give you a run around and waste your time. He is rude and does not now his job. I know copart don’t care but in time everyone will know this and patronize other auctions.

1 ☆. No shocker. They told me to meet them at 10am with title & keys. FOUR hours later they showed. Dispatcher- RUDE. Customer service rep Heather in a very snotty tone told me to "go sell my car somewhere else" after stating they dont make appts. She then told me to shut up- i was interupting her- but she was the one interupting. I wouldnt work with them and recommend you dont.

Won a 2010 Dodge Ram 2500 in the Birmingham yard on 10/12/2021. Upon inspection of the vehicle before pick up. It appears the vehicle did not start , vehicle showed signs of being tampered with ( brake line cut , Coolant line disconnected , exhaust unbolted from the turbocharger and severe roof damaged to the vehicle. ) see images. None of the items listed above were listed or shown in the 10 pictures provided. As buyers we rely on the accuracy of the listings in order to make our purchases. The yard manager did not appear to have the time to assist us until the issue was brought up to the personnel inside them they made an attempt to help us. We were told they did not have a jump box to verify if the vehicle started and company policy says we can’t use our own. The assistant manager proceeded to tell us that the additional damages are my responsibility and I should have looked at the vehicle before hand. All other copart yard I have had an issue with have resolved this issue by voiding the sale for additional damages found before the vehicle is picked up. None of the items in the images were listed in the initial posting for the vehicle.

DO NOT I REPEAT DO NOT ALLOW YOUR CAR TO GO HERE. THIS PLACE CONTAINS THIEVES. THEY GO THOUGH YOUR CAR AND STEAL WHATEVER SEES FIT TO THEM. I CALLED AND GAVE MY COMPLAINT TO A WOMAN WHO DID NOT REDIRECT ME TO A MANAGER OR SUPERVISOR LIKE I ASKED. THIS PLACE IS DEFINITELY FULL OF UNPROFESSIONALS. EXCEPT FOR THE GIRL WITH THE GLASSES THAT TOLD ME HOW I COULD CALL MY INSURANCE COMPANY AND MAKE A CLAIM

Been waiting 3 hrs today even with an appointment 6 hrs last week with an appointment this is the Worst place to load us drivers need to start charging the buyers a $100 fee for having to wait. So they will stop buying cars at this lot

Rude customer service. I was in an accident a while back and I requested my items from my car to be mailed because I had no form of transportation. I called a few times and made sure my items that were in my car were to be shipped. I received SOME of the items from my car. I called and told the representative I was coming to Copart to retrieve the rest of my belongings. When I arrived, the gentleman was baffled and didn't know I was coming and gave me my license plate which was one of the few items I was picking up. My adjuster has called and emailed and had little to no response. I still want my items back.

Somebody went in my car and took all my things out the car I went to the office and they were very rude to me please stop using this company

Very disappointed that my vehicle was not secure with this business while awaiting appraisal by my insurance company. I spoke with a lady on the phone at the office and she assured that my car would be safe in a "supposedly" camera secure area. NOT SO!! When I arrived to retrieve my personal items, my trunk was rummaged and items were tossed around. The inside of my car was cleaned out!!! My personal items inside my car had been removed and stolen!!! No one, no t even my insurance company (who sent it there against my wishes), accepted responsibility for my losses. These people do not have trustworthy, nor contracted personnel!!! Protect your valuable property yourself!!!

This used to be a great place to load cars, but since they started making drivers use the kiosk to sign in you can't get loaded here. 6 hours today and not loaded yet. But, they will load their own trucks, even the ones coming in 5 hours after you got there.

The company misleads customers about the drive status of the vehicles, they encourage employees to hide the fact that there is blood, feces or other bios in the car. If the car transmission makes a noise it’s a driver, not actually engage and move the car. Just a noise. I was an employee and seen it first hand. Avoid doing business with them.

The high paying customers aren't allowed to use the restroom, you have to use the dirty port a potty out front as I was yelled at when I tried to use the restroom. Also no transporter wants to pick up cars from there as it is just pure chaos for picking up and the transporters have to sit there from morning to night just to pick up a few cars. And I figured out why when I went down there to pick up a car myself. Terrible experience they just need to shut this branch down. Terrible Management.

I went there for an interview and even though I do not think I got the job I would still recommend this company boss interviewed me seemed like he would be a good person to work for. I believe I know the reason for me not getting the job and I completely understand do you do something unfortunate I was late for my interview I was at the emergency room vet office all night the night before with a snake bite dog. Ended up getting home about 8:30 a.m. grabbed a quick shower jumped in my truck and took off it was a little further away than I was thinking and I went the wrong way that was 30 minutes longer so I completely understand but I'm going to keep an eye on this position and if it comes available I will reapply and keep trying

7398 - he will load only the preferenced people even if they come after you. He expect to leave him a tip and you'll get loaded faster. P.S. For the inside the building people deserve a 5 star. They do a great job.

Arrived 7:30am. Waited till 8:30am with appointment on 8:45am. They sent me to another location 30 miles away. I came there. They are didn’t found my car. Sent me back to the first location. Spent 2 more hours for pick up. Terrible service.

Absolutely disgusting place. Do not take your vehicle here they will steal everything in it. My vehicle had loose change in the cup holder and they stole over $100 dollars in change. Searched every corner of my vehicle for money and threw my items and created a mess. The owners are absolutely evil and continue to let this happen as shown by the other reviews. Thieves!!!! A shameful lot of people!!!

I drove up to this location from South Texas to pick up a 2019 mustang I purchased which I happily paid a lot of money for because it was in pristine condition. As soon as I drive in the forklift drivers are zooming around unnecessarily fast roughly scooping up vehicles onto the forks, ramming their hoods into the machines with no care. I witnessed them dent a car so I politely asked the front lady to have them drive my vehicle out, rather than put it on the forks. 30 minutes later they bring my vehicle out, with the forklift, and surprise surprise, there’s a huge crack in my bumper right where the fork is and scratches in the paint. I showed the front lady the pictures of the car when I purchased it, with no crack in the bumper. She publicly yelled at the workers, admitted it was their fault, but said there was nothing they would do to help except give us some free storage time which does nothing for the current situation. It is absolute nonsense that could’ve been avoided with just a bit of care and now I’ll have to pay a thousand dollars extra to fix the front end and repaint it. It’s unbelievable they’re allowed to do business this way, shame on them. Doug Cooper, the manager, didn’t even leave his office to speak with us but made the front lady tell us his “decision”. He’s a shameless man who should have no power with the way he does business. People shouldn’t treat each other that way.

The place is pretty average however the staff are friendly and helpful. My white time here is usually about 20 to 30 minutes but once I'm loaded it's hardly a problem leaving. The wait time on the inside is very minimal. I think the longest I have waited on the inside was about 15 minutes. I'm not sure how long you have to wait if you go in the early morning hours but if you get there around 10 I am it usually goes pretty quick. Hope you have an easy time getting in and out.

Wife’s car was here after an accident. Pictures were taken of the inside of her car with everything inside and then somehow all of that went missing by the time we came back to get everything out. Based on the other reviews that seems to be the way they always run their business. Don’t send your car here with anything important inside. She had a lot of personal items including items she got on our honeymoon that are now impossible to get back. Absolutely horrible place.

As a transporter this location has become the worse of all of them , i heard Houston Tx is the worse but i seem peoples waiting 7 or 8 hours before get load ONE car. My last 2 visit i wait over 5 or 6 hours 🤦🤦 and not get load it until 7:30pm. Im pretty sure they can do better , my opinion ? The person that runs the auction don't know what he is doing or not care about it.

They do take You in earlier and nobody mentioned anything about me showing up two hours earlier then my scheduled appointment time. They do have lumper and thats the worst thing about them. 1st You pay then You wait then You get a receipt and then You wait for Your bills for at least twenty minutes. But considering the fact that my appointment was 9am and now it is 9am and I am waiting for bills already I cant complain.

Horrible wait time had to 3 hours everytime i pick up a car. Need for fortlift ppl 3 hours wait time is way to much ...thier customer service is garbage they make to many mistakes daily A year later they still slow and not doing thier jobs correctly and do not wat to fix thier mess ups

I came here to pick up my vehicle that was stolen and recovered. Waited in line, got everything sorted. Noticed the fork drivers going waaaaay faster than their posted 5mph speed limit, with cars bumping around on the forks. They brought my car out and dropped it in the gravel lot in front of me. I got in and drove it across south 20yards of the bumpy gravel lot, then hit pavement. There was still a lot of gravel strewn across the driveway, so I didn’t notice the flat tire until about 20 feet outside the gate (still in their driveway, right under their sign.) I went back in and told the lady at the desk that copart had popped my tire, likely with their forks. I was told that because it was outside the gate, there was nothing they could do. A guy in a copart truck pulled up and asked us if we had somebody coming to get the car because it’s partially blocking their driveway, and I said hopefully. I don’t have a tire iron or jack because my car was stolen and everything thrown out. I mentioned that copart popped the tire. He said “well you probably ran over something in the gravel. If you run over a nail on the road it’s not the roads fault.” Well then maybe your fork drivers shouldn’t have dropped my car in the gravel lot if you knew it was full of debris that could pop a tire. Reckless and careless company with bad customer service.

Been a Copart member for years but have never bought a vehicle from this location until three weeks ago. After the vehicle was picked up by the transport service, I called Copart as the title had not been sent. The lady I talked to was very polite and assisted me to get the title via mail. Thank you for a job well done.

disorganized and slow. Seems minimum wait time is 2 hrs for one vehicle and they claim to be short handed all the time on forklift drivers. WELL HIRE MORE DRIVERS with all the exorbitant fees you charge your buyers it's not like you can't afford it.....

Worst place EVER!!! They have no common courtesy. They take they’re sweet time about getting your vehicle out to you and they have no care how long you’re waiting!!! I’ve been here going on four hours waiting for two cars!! That’s ridiculous!!! DO NOT GO TO THIS LOCATION IF YOURE A TRANSPORTER!!!!!!

If you’re a car transporter don’t ever ever ever ever come here unless you want to wait 7-8 hours and deal with the most unorganized group of people in all of the South East. Learned my lesson and won’t be picking up from this location anymore. Don’t care if i have to dead head 5 hours they are TERRIBLE

Customer service is terrible. Office workers are very slow and will leave you waiting without acknowledging you. After you wait 1 hour to be serviced, you wait another 2-4hr for the vehicle(s). Not a one time experience.