This rating is based on customer reviews, inventory size, pricing, and service quality
Pro Tow Professional Towing in Hoover, AL earns a strong 95/100. Reviews highlight fast response, skilled, courteous drivers who handle vehicles safely, communicate well, and often go above and beyond; many note fair pricing. Wait times are typically short, with several early arrivals and careful loading. Customer service is praised, though a few complaints cite a confusing payment portal, an unhelpful dispatcher, and one safety concern over a low spare. No clear feedback on yard inventory, organization, or parts availability.
What clients say about Pro Tow Professional Towing in Hoover (AL)
Deion has Towed 3 heavy duty vehicles for me within 1week, and he’s ALWAYS early to the vehicle and very professional. Request Deion trust me 10⭐’s service EVERYTIME!!
The towing service moved my son’s mechanical toolbox from his previous job. The driver was very professional and very well trained. They are a great company.
Brandon went over and above of his duties as a professional tow driver, he made sure that I was not stranded after towing my company‘s truck to the Freightliner service center. Not only did he perform exceptional service, but was very knowledgeable and understanding to my dilemma. Tow Pro would be the company I would call if ever in need again.
Had blow out on interstate 11 miles from house at 12am. (Hunting Jeep, no roadside assistance on this vehicle ). After spending 2hrs trying to get rounded lug nut off (wife picking me up and taking me to house and getting tools and spare). I had reached my boiling and decided to just pay for a tow.
Driver (forgot name, sorry man) was there within 30 minutes of the call. Very polite & professional the whole time. Had Jeep loaded up and at my house in 15 minutes.
Price was quoted $95 + $5/mile. But they were very kind and charged me less. THANK YOU!!
From the moment my call was answered, talking to dispatch (she was very nice), to driver (sorry, forgot his name ) the experience was top notch.
Thank you for taking care of us in our time of need.
Wish all the crew and Safe and Merry Christmas!!
Needed to be towed unexpectedly and was in a bit of a panic. Dispatcher was very helpful and nice. The driver was equally as helpful and kind and got to me quickly. Didn’t wait long at all. Recommend 100%!
Roy and the tow truck driver was awesome. Very kind ans funny never a dull moment. Also thanks to Jimmy for taking my tank to the yard I appreciate you guys.
Thank you to the staff at Weil Wrecker Service! Interacting with the tow driver made my tow a pleasant experience. Got both my semi-truck and loaded trailer to safe locations. Thanks again!!!!!
Awesome guys! Showed up within an hour, even though it was just a simple cross town transfer. My only complaint is that they didn’t follow up once the car was dropped off.
My husband and I were getting ready to leave for a vacation when we realized we had a flat tire - at 4:30 a.m. On Labor Day. Between the early hour and the holiday, I knew we were likely screwed, and mentally prepared myself to be thrown way off-schedule.
After limping to the closest gas station, we started trying to change the tire ourselves, but could not figure out how to release the spare tire from our car. Frustration ensued. I did some googling and discovered that Weil offers 24H roadside assistance.
I called, and they answered after ONE ring; I gave them the essential information and was quoted $95 and told the wrecker would be there within 45 minutes. Jimmie arrived within 20 minutes, and had us back on the road within the hour. (Turns out the spare tire drop was not readily apparent, which made us feel better!)
Jimmie was kind, patient, and in incredibly good spirits for 5:00 a.m. He made sure to show my husband every step of the process so we'd know how to handle it in the future. And as it turns out, we were his last stop before *he* went on vacation; we wished each other a good trip and then we were on our way! Big thanks to Jimmie & Weil for the quick & affordable help.
Operator was fast, friendly, and able to take care of my car with very little effort on my end. They got my car out of a parking deck! no problem within an hour of me calling for a pickup. Would use again
The driver went over and Beyond the Call of Duty. He took the time out to find out what was wrong with my vehicle, which was I ran out of brake fluid. He took me to Chevron to purchase more brake fluid and installed it in my vehicle and pump the brakes. So the fluid can go through the line. He is exceptional caring person. Thank you for your excellent services
I had an excellent experience with Pro Tow, thanks to Jessica. She demonstrated a high level of professionalism and skill while assisting with my vehicle. The tow presented a unique challenge since the wheels would not turn, but Jessica handled the situation with ease and confidence. She ensured the process was completed safely and efficiently, while maintaining a positive and reassuring attitude throughout. Her expertise and customer service truly stood out, and I greatly appreciate the quality of care she provided.
He made what i thought was a disastrous catastrophe into a walk in the park for him. Trailer driver side axles were in the air and the front of the trailer was hanging on to the tractor axles. BadaBing BadaBoom… Done
The young man was very professional and nice. He was very detailed on what he was able to do to help me and he did just that. Thank you for an amazing job well done. He was there at a respectable time and just did an excellent job.
James handled the business at hand. Towed the vehicle requested in a safe and professional manner.
I hope I never need another tow truck. But if I do...I hope the next experience is as good as this one.
Thank you James. You did a great job.
Have a Blessed day
Very nice and polite. Patient and helpful. Usually I have anxiety and I was especially jittery after my tires blew but the guy didn't comment or acted like I was annoying. Would definitely call this service again if I ever need it.
The exceptional service provided by the individual was truly commendable. He arrived promptly and efficiently, delivering my truck without causing any damage. Additionally, he remained to assist me in maneuvering the truck into a suitable parking space. I wholeheartedly recommend this individual and extend my highest praise for their exceptional service.
Cody did an incredible job! Wish he flipped the ipad around on me because lord knows he deserves a tip way more than the bartender that opened my beer.
Website
