Pro Tow Professional Towing JunkYard in Hoover (AL)

Very, prompt, efficient. George was our tow person , he was professional, friendly, efficient and appreciated his knowledge of where we needed our vehicle towed to. Highly recommend!

Can't do change back. Is required to have the exact amount. Wasting folks time to break a 20 bill when they are cash only and have plenty in their draw to break it.

Called to get a car towed at 11:30am and was told it would be 45 min before they could come out, told them that was fine. 4:00pm car still hadn't showed up to shop, called and was told driver was few minutes away from where car was being picked up from. Almost 6pm still nothing so called and explained situation and told them to cancel pick up of car and their response was "ok". Terrible service!! Would never attempt to use them again!! Btw the car was 5 miles away from their location and was being transported 7 miles...

Driver tried several different ideas to get me going first. He was very careful with the car. Impressed.

The driver was great, professional, and very fast service to get a vehicle on a flat bed to tow to the dealership.

Brotha got there quick .. an was very professional... he even parked the truck in a ti ght spot for me...

They responded quickly and took care of my needs! Would highly recommend!

Drive was courteous and professional. He contacted me and arrived promptly.

Edward was great. Thank you for the quick service.

My Tow Pro was excellent even gave me a ryd to my hotel. If I'm ever in the area and need my Truk towed I will be callin.

Great experience was there to tow my truck in a speedy time. Would recommend to anyone.

Alan was very nice and courteous when he came and picked my vehicle up!

Shauna is totally professional and i admire her great attitude.

Fritz @ Pro Tow is one of the best tow truck drivers I’ve ever met! He was extremely professional in assisting me locate my car! If I am ever stuck on the side of the road with car troubles I will definitely contact Pro-Tow

Very courteous and professional!! Would definitely recommend!!

Jimmy did a great job was very professional and personable.

To the tow guy, Allen C, today. You were here in 10 minutes for my husband after dispatch. You offered to help put in the alternator but neither your truck nor the jeep had tools. You bent over backwards to take care of my husband today and it did not go unnoticed. THANK YOU. I'll forever recommend Pro Tow to anyone and you'll now be first on my list if I need you again. (But hopefully not) For the bosses reading this, he needs a RAISE!!

0 stars. How in the world do yall open after everyone has to go to work and close before everyone gets off. Then want to charge the extra after we called to ask could we pick it up that day the man said yes. We get there literally 10 mins later and he says we have to get it the next day and pay 30 extra dollars. DO NOT RECOMMEND

The staff was great. I called and dispatch was positive and forthcoming with rates and expectations to when my vehicle would be picked up. I was able to speak with the drivers and coordinate a pickup time. Upon arrival the guys were really friendly and positive. I found this to be comforting considering my mind was concerned on pending mechanic bills. Once the guys had me hooked up I called back in and payment was accepted over the phone. I hope I never need them again however I’ll know who to call if I do. Thanks! - Jordan

I had a great experience with this service!!! My car wasn’t running right which already put me in a bad mood but when I called, the driver called me back shortly and told me he was on the way. When he got there (George) he was very polite and did not overcharge me at all, like some of the other reviews I’ve read. Then he took it to the dealership and dropped it off and gave them the keys and everything they needed to contact me all without me ever having to go up there. Great service and I will definitely be using them every single time if this is the kind of service they continue to offer! They definitely lived up to their professional name, in my opinion.

I would give them 0 stars if i could. Had no choice but to use them again when my car stopped in the middle of the road. They said they were 20 minutes out and it took them 4 hours ! After a hour they said they have to prioritize police calls before us. Then after another 2 hours my dad called them. Told them how would you like your daughter being on the side of the road waiting 4 hours for a tow truck that said 20 minutes?? They sent him to another worker and they said there was an miscommunication on someone's end... I do not recommend these people. Just horrible ! Got in wreck. Police called them not us,, said they had to tow to the lot which apparently they could have towed it to the house like we wanted. Driver was nice but they are wayyyyyy over priced. Charged 60 overnight after wreck and $230 to bring to my house less then 6 miles away. Also charged $270 to tow to the lot that was 4 miles down the road. Save your money. Call someone else. Also took me about 5 phone calls to get ahold of the place as they kept hanging up on me.

George arrived to my vehicle in less than 15 minutes (before I did) and was friendly and professional. I was parked in a weird spot, but it didn’t take him long to maneuver around and get my car loaded up and we were on the way. I found his manner nice, he did a great job for me and the price was reasonable. I recommend without any reservations.

Ricky and Allan were both life savers after my cars alternator went out in the middle of traffic during rush hour tonight. Ricky showed up quickly to get my car out of the road and into a safe spot for free with the complimentary road side assistance while Allan showed up promptly to tow the rest of the way. Both of them were very funny and nice and made a really terrible situation not so bad. Would recommend!

Professional, fast complete service in good hands

Scott and Joe have pretty much saved me an my business these last few days. Timely, efficient, great customer service, and excellent price. To say that we’re grateful for them would be an understatement. Glad we’re able to work with this excellent team.

Nate D. Is awesome! Very friendly and extremely professional. He went above and beyond to assure my safety as well as towing my vehicle to a convenient location for me. I would recommend his services at any time! I am so appreciative of him going above just towing my vehicle he made me feel safe and made my LO comfortable during our tow. Thanks Nate!

Good price and service.