What clients say about NAPA Auto Parts - MOSS AUTO PARTS in Gordon (AL)
I was having trouble with the actually dealership of what was going on with my truck that I wanted to cry. The thought of having to pay money for tow and a rental and just for the dealership to diagnose it was like $150 itself, not even counting the cost of getting it fixed. I said forget that, I took it right over to Moss Auto, which I'm so glad is very near from my house. Didn't cost me to diagnose it, got my ride fix quicker than expected and haven't had any issues. I didn't have a way to come pick it up and they made sure I was able to come and get my ride back. Not many auto businesses will go out their way to do this during these days! I truly appreciate great home time people like them. I used them before for an old vehicle I had and was very satisfied as well. Will be using them for my auto need from here on out. Thanks! :)
Dropped our car off for a quote, got said quote two times on two different days over the phone. When the job was done, was charged about $240 over that quote. When we went back to ask why they responded with "when we quoted it we forgot to include a $240 part....sorry" In case you don't know the whole point of a quote is to know how much a job will cost and to decide if you want to have the work done in the first place. My suggestion is that if you choose to do business here...get your quote in writing because "sorry" won't put money back in your checking account.
Rotated and balanced my 295/55/20 tires and only put 40 psi in them. Couldn't tell they were low looking at them and didn't set off the tpms figured it out a couple weeks later and now I have to replace two $400 tires. Didn't know I was supposed to check the air pressure after a so called professional shop worked on it!!
Great group of guys that get the job done and do a great job! They will always treat their customers like family and do whatever they can when you come in there! I HIGHLY recommend using them the next time you come into town
The gentlemen at Moss/Napa are helpful, and know their vehicles. A bunch of stoic men who say little but work hard to get you your vehicle back. They get busy so you'll have to call around the time they told you they should have it done to see if you can go pick it up. However, besides forgetting to call you, you can rest assured you'll drive home in your well tuned vehicle.
