Evans Automotive was able to get my mom’s car in for repairs quickly and finished with the repairs the same day. I was able to get her oil changed, tires rotated, the issue with notifications on her dash, changed a fuse for her radio and an issue with her wipers. They explained what had to be done for the repairs and were great to work with. I’ll definitely go back the next time I need car repairs.
Awesome place - transparent about what’s actually needed and the pricing. They handled my vehicle with care and it was done quickly. I plan on using them for maintenance and future repairs. Be sure to stick around for conversation as well.
Very Professional and prompt especially when dealing with my husband's C5 that needed some age-related maintenance plus a much needed look over that we weren't able to get our usual mechanic shop to do. At my husband's request, they upgraded the brakes system and painted the calipers red to match the previous ones. The prices are quite fair and straight forward. They have the best customer service in Dothan that we've experienced. They treated the C5 has carefully as my husband does. I'm happy to report that the C5 runs better then ever. Highly recommend using Evans Automotive.
As always, Evans Automotive did a fabulous job for me. They were prompt and accurate in their work. I always recommend them to anyone that is looking for a trustworthy mechanic to take their car to.
As a woman we are skeptical of taking our own cars to be seen about, in fear of being scammed or manipulated. As a newly divorced, I didn’t have my spouse to take the car or go with me! However at Evans my fear was put at ease. Everyone there was polite, knowledgeable, and heard my concerns. As I woman I didn’t know how to explain but they took the time to find what the multiple issues that was wrong with my car. I would recommend this place to everybody I come across with. Well trusted, professional people. I also received an 10% for working at southeast!
Ps I thought i was going to break the bank nope reasonable prices with money to spare!!!!!
Mr. Billy and staff at Evan’s are just amazing and helpful. My family is so glad we find mechanics you can trust. Explains the problems with vehicle and a solution to get car up and going again.
Took almost 3 weeks to get diagnostics ran, quote given was 2 times the price I’m paying now for twice the work. I’ve had the car from them for about three days and got all the work done already during Christmas that it took them 3 weeks to half way figure out. I had to call them every day and they seemed annoyed but every time were supposed to call me back and let me know and the whole time it was there I never once received a call.
Outstanding Professional Automotive services with a Excellent Team of service providers. They went above and beyond in Honesty, attention to detail and are experienced in a diversity of different types of automobiles and did A great job servicing my BMW. I would trust them above most places because they have shown such knowledge in customer care, concern, knowledge of vehicles. GRATEFUL FOR THIS AUTOMOTIVE SERVICE IN OUR COMMUNITY, AND SHOUTOUT TO Billy, Joey, West and Mr.Evans... Merry Merry Christmas.. You are on Santas Good list. Lol.
Reviews looked good. Thought the pricing was good. Poor, poor communication and then very, very rude about it when we asked why no one would EVER call us back. We have 3 other vehicles we are looking to get serviced. Did not offer an explanation just said “well it’s ready now you want to are not” Told us the price which was the 3rd different amount but still seemed fair. Then the short man got irritated even more when we asked what repairs they did. The short guy was the only rude one who I think is in charge. Everyone else was nice. We were told the repair would take a week but it was just shy a day of being two weeks. The wait was inconvenient but we know things come up and just was shocked no one ever called us we always had to call them to find out what was going on. And then would have to call back because no one knew. Feel bad for Mr Evans because I’m don’t think that is the service he wants people to have.
Billy and the team at Evans did a great job on maintenance and a brake replacement for my Yukon XL with the 3.0L duramax. Thank you for taking care of my vehicle and providing amazing service.
Joe and his employees was very professional and prompt with getting my Jeep Wrangler fixed. It took them less then an hour to come tow it to the shop. Took only a few hours to diagnose the problem My truck was ready for pick up in less than 2 days. I highly recommend Evans Automotive.
The service was exceptional. I took my car in and the services I need to get my 2023 back on the road was complete in one business day. The staff was friendly and very informative and the communication about what was needed was very clear. The technician even showed me what he did to my vehicle to complete the repair. I would definitely recommend using them and if ever needed service again they would be my first choice.
I had heard of this shop by word of mouth and was excited to get my car in. The excitement sure went away after an entire 10 days of my car sitting there, with no outreach from the office or a diagnosis for my car. I don't know anyone who could just be patient for ten days without a ride. Thankful that I had family to help out. I was constantly calling as well as my boyfriend just to get a proper answer only to hear "let me call you back". The only actionable redemption was finally getting a real answer on what was wrong with my car as well as getting the diagnosis free of charge DUE to the lack of communication on their end. I did not move forward with their quote, it was almost $3000 for a timing chain. This establishment is much too disorganized for car services.
It seems to me based off the reviews, you must know them to get the good work done. It's unfortunate!
Billy was awesome to work with. All of the men I had interaction with were kind and very knowledgeable. They called me up front with all prices and gave me options on what to do. I will definitely use them in the future.
We recently took our older vehicle here after noticing the shop was very clean and seeing their decent Google reviews, which gave us confidence to give them a try. Unfortunately, our experience ended up being very frustrating.
The car was kept for almost two weeks, and during that time we were rarely given updates unless we called ourselves. We were told several times that the car would be ready by a certain day, only to be told later on that no work had even been started yet? Very confusing and misleading.
We completely understand that parts can take time, but the lack of honest communication and the repeated “it’ll be ready tomorrow” promises made the process extremely stressful.
The car was eventually finished, and we truly hope the work was done well. However, the way the situation was handled — especially the rude and unprofessional response when we asked for clarification — left us very disappointed. Clear communication and basic courtesy go a long way, and unfortunately, that was missing here.
We wanted to like this shop based on first impressions, but our overall experience just didn’t match the reviews we had read.
We came in to get a Pre Purchase inspection they did it in 15 minutes found exactly what was wrong and didn’t even charge us. These guys are top end and very kind. We will definitely be coming back for the maintenance we did find and I highly recommend them for anyone in the area.
I recently took my dad’s truck to Autoship to have the A/C worked on. The repair ended up being a bit more expensive than I expected, but I chose this shop because I wanted a place that was reliable and trustworthy. They explained everything clearly and made sure to use original Toyota parts, which gave me peace of mind knowing the job was done right. The A/C is now working great, and even though it wasn’t the cheapest option, the quality of work and the confidence that it was repaired properly made it worth it.
I have been doing business with Evans Automotive for many years. They do quality work at a fair price. I would recommend them highly for your car or truck service needs.
Friendly and professional group of guys. They were honest and forthcoming with me on the amount of time and work and price. They did an amazing job replacing my brakes and rotors. They have my personal recommendation.
I absolutely love Evans Auto!!! They do everything in their power to help you. They are honest and hard working for the customers, which is how people running a business should be. Dothan needs more people like this. Thank you Mr. Billy and staff. Y'all were a pleasure to do business with. Have a blessed life.
Evan's Automotive was great to work with. They found the issue and were able to quickly fix it and get my car back to me. The price was very fair and ended up being cheaper than the quoted price. I would recommend their services.
Great service. Came in with an intermittent slow starting issue. Billy and Wes found my problem. Will be back. Good people. It was a pleasure meeting Mr. Evans. Thank you for all your help.
Evans Automotive went above and beyond! Managed to find my oil leak in less than 30 min. Made a plan to get it fixed the next day. Every other place I went to needed me to leave my car for 3-5 days to find it. Not only was the customer service amazing and fast the price was great as well!! Will be coming back for sure!! Thank You!!
They were amazing. I pulled up to talk to Mr. Steve. I told him what my truck was doing and he told me what he thought it could be. He gave me an estimate and a time frame and it was exactly as he told me. They also went above and beyond and even fixed my broken taillight.
The problem with reviews is that we cannot respond to whatever BS the respondent says to try and polish the bad review but here's my take from a recent visit. I do NOT recommend this place. Diagnostics are not free and they will charge you almost $150 regardless if you already know the issue. Their fees are as high as a dealership and will quote things that do not need to be replaced. They do not use competitive parts pricing and will list parts that are also dealership costs. When I spoke with the service manager, I told him the issue and that the AC compressor went out on my car. I told him that I needed a quote and he asked to see the vehicle to verify the issue and give me a quote. I work two full-time jobs so I sent my 16-year-old with the car. She keeps one of my credit cards for emergencies in her phone case and was asked for payment. Unfortunately, she assumed the $150 fee was legit and didn't question or call me in advance to dispute the charge. I called the service manager to dispute the charge and was told it was a mandatory charge. $150 to look at my car for 30 min. (equivalent to $300/hour) and YES, my daughter's location is ON so I have proof she was only there 30 minutes even though he disagreed. This shop charged me to tell me what I already knew and the quote to fix an AC compressor was almost $3000. If I wanted dealership prices and deal with shadiness, I would have taken it to a dealership. Not sure how this place stays open when they aren't competitive.
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