Richard and his staff were absolutely wonderful! He called to keep me informed on the status of my car, and even repainted it because he didn’t like how it looked the first time!! They are so nice and welcoming, I never once felt overwhelmed or anything! If you need anything done to your car, this is the place!
They done an excellent job on my truck. The back bumper was replaced and a scratch on the front bumper. You can't even tell anything happened. It only took them a week to do the repairs. This is a professional and personal great place.
Taking to long car was dropped off sept 10th it’s now 20th and there in phase 2 just like they were 3 days ago.
So my question is for 3 days what have they done getting a run around ?
We had to borrow a car they don’t care if it takes a month to put on a right side fender a new front bumper and a hood should have been done already.
When I dropped it off he said they would start it right away.
The car sat 3 days before it was touched at least be honest that’s not being honest.
I give 3 stars just to be nice if I was being honest it would be a half a star only.
Get it in gear please and get out of phase 2 you have been there all week long.
Especially since there is 5 phases of the job there hung up in the 2nd phase of the job.
Just hope I get it back before the end of the month there now telling me Tuesday or Wednesday that will probably change to Thursday or Friday.
Not fun when you only have one vehicle please hurry.
Super disappointed with this shop. I brought my car in for a sideswipe repair and hood paint with a 1-2 week turnaround. It took 7 weeks for the repair to be finished with lacking communication the entire time.
The guy didn't remember me or my car on drop-off day - a big red flag. Two weeks in, they finished the repair but were waiting on a chemical to paint the hood. No biggie, I thought. But after a few more weeks, calls, and a visit from me in person, they admitted the chemical was backordered with no ETA.
Only then did they say they would use a different supplier, saying they'd get it in 2-3 days. Meanwhile, my car was sitting and gathering dust for almost TWO MONTHS because they refused to take any action. It totally feels like they forgot my car and pushed my business aside. No communication, no proactiveness.
I received my car back after 7 weeks total, being met with only excuses again as to why the chemical was so late. This shop did not take responsibility for failing to use a different supplier in the weeks that my car was just sitting there.
Tape left in gas door. The door that was put on the trim behind door handle clip is broke. Had a piece of metal in my driver's back tire. This is just small stuff but this is the reason for the 3 star's. I did not know about the tire until we left shop my son was driving the nissan and he called me. Found tape next day when I put gas in car and the door handle trim when my daughter closed the door and it was loose. All are small things except tire put still not very professional.
Being on the receiving end of a hit and run is never fun. Luckily, my insurance company was easy to work with and allowed Smith’s Body Shop to complete my repairs. As always, the body shop was excellent to work with. Professional, timely service, and quality repairs. They were able to order parts and complete repairs in a short time that was convenient for my schedule. I have been to this body shop before and will be back. My vehicle is always in great shape when I leave (like it never even happened).
After being stranded on the side of the interstate late in the day on Monday heading home from Gulf Shores I called several body shops, and wrecker drivers but no one knew what to do. When I spoke to Jae he promised he would come and tow me, and then help me find a shop that would help me out. After we found a shop, the mechanic diagnosed it as a major issue and I was going to be stranded. Jae had mechanic experience, and suggested it may not be as bad as the mechanic suggested (he turned out to be right). Jae took me to rent a Uhaul at one place, and then a car dolly at another rental shop, and then I was finally on my way home. He offered to take me to a hotel, and even offered to tow me all the way home. Thanks Jae!
The staff here was great to work with. Greg explained everything to us in detail, and the work they performed was awesome. Can't tell anything ever even happened to our vehicle. We have used them in the past, and have always been very pleased with them.
Wonderful people working at Smith’s Body Shop. Had to have a roller hinge on my 2004 Honda Odyssey replaced. Got great service and treated like family. Definitely heading back for the repairs to the door on the other side.
After striking something in the highway causing two flat tires leaving me stranded beside the road. A stranger recommended Smith’s towing to assist. After talking with them over the phone they promptly came and towed my vehicle to a tire repair shop then took us to a hotel. Greg was the driver and was very professional and nice during this ordeal making it as pleasant as it good be. Thank you for helping make the best of a unfortunate situation and getting off the road and into a hotel so swiftly.
They do Excellent work, they went above and beyond finishing in three days. that was exactly time they told me it would be ready. I would recommend them to anyone.
Greg and the folks at Smith's Body Shop treated my wife and I like family and went above and beyond the normal level of service to overcome so many obstacles with outside support and parts supply. I can't imagine anyone not being completely satisfied with their work ethic, professional attitude and neighborly warmth!
No one ever is happy to go to a body shop...however, I always show up and leave with a smile from this place. Always welcoming, fair/reasonable, professional, and on time with repairs or other body work. My family has gone to them for many years after many accidents/incidents. We don’t have to even bother calling anyone else, as we know the consistent level of quality we will receive from Smith’s.
Thanks to Greg and the crew at Smiths Body Shop for fixing my car after I hit a deer. My car looked awesome. Fast and friendly and kept me up to date. Highly recommend Smiths Body Shop
Our son had a wreck while driving one of our vehicles and Smiths towed our truck. However the insurance company of the person responsible was extremely slow Smiths body shop& towing went above and beyond to help and keep us satisfied.I would recommend this place to all! Great job !
Had my truck break down while traveling from Florida to Kentucky and had the pleasure of having jae tow my car in cullman. He was by the far the most sincere professional I've met in any aspect of the automotive business and even brought me to the rental car office. While they didn't have any cars available he made sure we were taken care of and drove us where we needed to be that day getting the truck fixed before he would even drop it. It's refreshing to know there are people like him driving a tow truck and meeting people during what could be a negative experience, (breaking down) because in our case he turned that right around!!! 5 stars service easy!!
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