They picked up the phone, they were professional, and neither of those things have I been able to find in the Wiregrass area.
Unfortunately they didn't have what I was looking for, but I will try to use them again.
Said that the wheel had a center cap it did not. Said they sold tires they don't. Spend the time to take care of everything in one place and they waste your time.
Needed a scarce rearview mirror trim piece. Made one call to these guys and the next day they had me the part I needed and extremely affordable. Thank you again! Matt and crew you saved the day for me!
Bought a chrome bumper for an F150 on their website. Stated A condition. Sent my son to pick it up. It was NOT and A condition--rusted solid on the backside and lots of specks on the outer/exposed side. We should have returned it but the drive was too far.
Friendly staff right parts at the right price with a generous warranty. Nice parking right up front too. My parts were ready when I arrived a real big time saver.
I have never been inside but I live on the same street and pass it every day. It would appear that the business is doing well for itself because they are always busy.
Not that great of customer service like others have said guy answering the phone does not have the personality for customer sales. Parts I got were good but their price is so much higher than all the other salvage yards I will drive to Montgomery to get parts before I'll pay 6x the price for the same part.
I hate I even have to give one star to write this review but this business has gone down the drain very unprofessional with how they do business and very lazy the language they use against a kid is absolutely ridiculous after I talked there name up and sent them a customer of mine I will never make that mistake again!
A guy in the parts dept, evidently a manager because a young guy answered in parts and had to get this guy to tell me delivery guys number because my address don't show on GPS, he was unhelpful and smart mouthed, anyway no help or concern for me to get my part or their money.
Don't know who works your counter and answers the phone (young guy) but he is one of the rudest people I have ever dealt with. Perhaps customer service continuing education classes are in order. I know who NOT to call. Edited No it had nothing to do with an Amplifier.
It’s a salvage yard and you can’t expect brand new stuff. They can’t test every single part so it comes with a warranty. I had a really positive experience with these guys and will be going back in the future. There was a slight miscommunication on what exactly I needed but Matthew went above and beyond to make it right. I didn’t experience anyone that was rude or not helpful. They’ve earned my business for sure!
I do not know what the negative reviews are about...this is not a day spa, it's a salvage yard. I went in last week to buy a bumper for a Suburban that they had listed online and had no issues. I went in and greeted the workers like a human and proceeded to sit at the bar stool in the air conditioned store. I showed them the online listing and waited for a few minutes and talked shop with the employees. About 10 minutes later the part arrived from the shelf in the back. I paid with a credit card, got a nice yellow invoice that was printed out rather than hand-written. The part was in good shape and the yardman placed it in the back of my truck. The two guys at the counter were nice and the lady working in the back office was as well. I helped my buddy mount the bumper on his shi*box of a truck. The bulbs in the fog light assembly were functional which is also a plus.
Horrible, horrible, horrible Customer Service. I have never given anyone a negative review but these guys are worth it. These are some of the rudest people I have ever encountered. Stay away!
I'll start out with the good. The parts I bought were of decent quality and so-so price.
Now, the bad. Like others here have said, they are VERY poor in the customer support department. Like, atrocious. I could not believe the lack of concern for the customer from the moment I first walked in, through several phone calls, and finally when I picked up my parts. They (all of them) really do treat you like you are interrupting their day. I asked if I could see the parts before buying them. Oh no! You can't see them. That's why they catalog all them parts, so they don't have to waste time walking you out to the car to look at them. They are quick to brag about how they are the only salvage yard in this area to catalog their parts. Guess that gives them the privilege of wasting their customer's time, rather than their own. So, the parts I got (a hood and fender) were of decent quality, but they had marked a big long number across both in what looked like grease pencil. On the painted surface. Turns out, that number does not come off. I have washed, waxed, and elbow greased that number, but it is still there. I called to ask them what the magic trick was. They told me paint thinner. Kind of ruins the whole point of buying a painted part from a salvage yard rather than a new primered one. I am being gracious by giving them 2 stars.
Service here extremely poor and slow . Not to mention the old rusted parts they sold me were useless. Went and got a refund the return fee $30 i paid in cash but got refunded with a check. Wouldn't recommend anyone to buy parts from here
The staff at this location are extremely rude and don't seem to know what or where anything is located on the property. The prices for there salvaged parts are more expensive than if you were to purchase them new. Don't waste your time with this business.
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