What clients say about Matthews Towing & Body Shop in Ohatchee (AL)
Absolutely horrible!! My elderly aunt was in an accident and they picked up her vehicle. The owner was extremely hard to deal with and would not release the vehicle. I believe he was trying to rack up extra charges. When we went back the second time, I dealt with a lady who was very helpful but I had the local authorities on standby in the event he wouldn’t release it. If I could give this company less than zero stars I would. I hope to never encounter the owner again - worst tow company ever!
My commercial vehicle was in a wreck last year and we entrusted Matthews for the repairs. I was asked to sign the check upfront so they could order materials and not have to wait on their money (I obliged). Months later when the work was finally completed I picked it up and the front end that was worked on was pulling terribly after a short period of time and the tires began to wear oddly. Upon further inspection, the tire that was used on the damaged front end was a 4 ply when the rest of the tires were 10 ply (insurance was charged for a 10 ply). I took it back to where they had it aligned and got it redone. Matthew’s still failed to have the tire censor installed. The vehicle continued to drive oddly and unevenly after this correction was made. I took it back down to another mechanic to learn that the front driver side has loose radius arm and loose shock, all which was causing the issues I mentioned above. Matthew’s had no interest of doing right by me. So to make a long story short today I am paying someone else over $1000 to make the repairs on the exact parts Matthews replaced and to install the tire sensor that my insurance company already paid them to install. I hate to say that would not recommend this company because when it comes time to stand behind their work they are quick to blame others and full of excuses.
Best place to order T-shirts and sweatshirts as all sports shirts for your favorite teams. They are quick to get your orders ready for you and are very friendly. Just an Awesome small down-home business that I'm happy to support.
I cannot say enough good things about this business! They treat you like family when you walk through the door. Unfortunately, this is the second vehicle they’ve repaired for us but both times have been quick, fair priced and quality work! Yesterday was my son’s prom and they did everything possible to make sure he had his car for prom! I cannot thank you all enough! 10/10
Highly recommend!
Richard was literally an angel on earth! My Tesla ran out of charge and I called Matthew's for a tow. Richard was very knowledgeable about towing my car, very polite, and went above and beyond with helping me get my car situated. He assisted me in many ways and he did not have to. He tried to help me get my car situated and will ultimately be towing me to Fayetteville, GA. Thanks again for the kind manner in which you handled me Richard. Many blessings unto you!
Work on my truck for a while hard time finding parts like other vehicles they have did repairs on it's hard to find new parts for all kind of you just have to be patient it's a good thing I'm not reviewing the insurance
i wish i had a choice of zero stars! my truck got towed on a saturday night , monday was a holiday so tuesday was the only opportunity to go get my truck!
i was charged storing fees for all weekend!
Nice enough, but not a great paint guy.
Orange peel, poor masking job, overspray, buffing compound in all door jambs and around hoods, chipped and cracked interior parts. Typical body shop bs! I expected more from this outfit. If you let it leave your shop looking that way, and if you didn’t inspect it personally, then why would you fix it right the second time I bring it back???? Disappointed
These guys are awesome. Unlike a lot of companies I've worked with in the past, they didn't try up selling me, they got my vehicle in the next day, got it fixed when they said they would, and charged a price that was more than fair. I can't recommend them enough.
Just happened to be on this website and saw a post that needed to be addressed. My husband and I had a travel trailer towed by this shop and also my husbands work truck a time before that. Both times the service was outstanding! The price was very fair and they arrived ahead of schedule. They treated our vehicles with care. The owner is always polite and professional. For anyone to say otherwise is just ridiculous. I would highly recommend this shop.
Wonderful place. My car windows were shattered during a tornado and I called multiple places to get prices on replacement before calling Matthews, his prices were by far the best. Every time I called I spoke with the owner and he was very nice, helpful, and willing to answer any questions. It was done sooner than expected and I was very pleased with the work! Will definitely be using Matthews again if I need any work done.
